Hyderabad: Tax payers and water consumers barely use the complaint facilities of the GHMC and Metro Water Board despite serious civic issues plaguing them.
The online systems of the two bodies do not receive more than 15 complaints in a month; and the GHMC call centre 10 complaints on an average a day. The “Dial your HMWSS&B MD”, which is conducted every third Saturday, receives around 20 - 25 complaints.
Many say that the GHMC call centre follows a complicated system and it takes days to escalate the problem to the officer concerned. It’s the same with Praja Vani. Also, most of the HMWS&SB complaints remain pending unless they are addressed during “Dial your MD”.
Mr S. Subrahmanyam of Shanthinagar, North Lalaguda, said, “A big tree is about to collapse in front of my house. The branches are touching the electrical wires. I have complained on 155304 many times but there has been no proper response. The GHMC has to take action before a mishap.”
Mr D. Apparao, a resident of Ganeshnagar, Ramnagar Gundu, said, “The water supply has stopped after installing a new pipeline connection. The lineman said that the valve has to be cleaned; we are getting only one bucket of water after getting two new connections. We complained (Token no 2548) three days back to the call centre and on the website, but nobody has taken action.”
