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M Nagaraju Urges Banks To Focus On Customer Service

M Nagaraju Urges Banks To Focus On Customer Service

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring...

26 Jun 2025 1:46 AM IST

Klarna’s AI Revolution: From Automation to a Human-AI Hybrid Model

Klarna’s AI Revolution: From Automation to a Human-AI Hybrid Model

Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of...

26 May 2025 3:51 PM IST

Adani Gangavaram Port Sets New Cargo-Handling Benchmark

Adani Gangavaram Port Sets New Cargo-Handling Benchmark

The management attributes this success to continuous improvements across marine, railway, road and conveyor facilities,...

21 May 2025 1:45 AM IST

Airtel Employee’s Refusal to Speak Marathi Sparks Controversy in Mumbai

Airtel Employee’s Refusal to Speak Marathi Sparks Controversy in...

An employee’s comments on not speaking Marathi to a customer go viral, fueling debates over language preferences in...

13 March 2025 11:13 AM IST

Six Way Utilities are Harnessing the Power of ML and AI in the Energy Sector

Six Way Utilities are Harnessing the Power of ML and AI in the Energy...

The utilities industry is at the cusp of a new era driven by technologies such as Artificial Intelligence (AI) and...

16 Nov 2023 5:24 PM IST

Resolve complaints in 30 days: RBI to lenders

Resolve complaints in 30 days: RBI to lenders

Credit Bureaus to pay fine of Rs 100/day if customer complaint remains unresolved within 30 days

27 Oct 2023 2:54 PM IST

Hyderabad: Swiggy Executive Molests Help, Inaction Draws Ire

Hyderabad: Swiggy Executive Molests Help, Inaction Draws Ire

Hyderabad: Divya (name changed) was distraught to know that her domestic help, who collected a food order for her while...

1 Jun 2023 12:00 AM IST