Meru Cabs, a private cab service, announced the integration of their cab booking system with Facebook Messenger to provide automated cab booking facility. Meru’s entire range of taxi services will now be accessible to Facebook users via Facebook Messenger and will allow them book cabs through key words, intelligent chat bot and conversational question- answers through the service called Meru Messenger Bot. With this new development Meru Cabs becomes the first cab services provider in the world to go live with implementing Facebook’s Bot services.
Adopting the latest technology, Meru aims to widen their customer base by providing convenient and seamless cab booking access to its users. Facebook messenger users can simply search “Meru Cabs” on Facebook Messenger under ‘Bots and Business’ section and begin interaction. After the initial mobile number verification (one time), the user starts a normal chat with Meru Messenger Bot to book a cab. Once the location is shared on the chat box, the user is then directed to choosing sedan (Meru) or hatchback (MeruGenie) cab available for the trip with the ETA (Estimated Time of Arrival). Once confirmed, the Meru Messenger Bot responds on real time basis with the cab details along with the chuffer’s mobile number. The bot enables the user locate his/her cab & check the fare details.
Commenting on the technology implementation, Mr. Siddhartha Pahwa, Group CEO, Meru Cabs said, “Simplifying our customer’s lives and addressing all their requirements is our priority at Meru. With this new feature, the process of booking a cab has become as convenient as chatting with a friend on Facebook messenger. Now, Meru Cabs is available to 150 million Facebook messenger users to book cabs in India.”
Commenting on the technology implementation, Mr. Nilesh Sangoi, CTO, Meru Cabs said, “We are very happy that our system was accepted by the Facebook Developer platform and instantly integrated in the Messenger. We will continue to adopt unique technology products to de-clutter our user’s lives, ensuring convenience & accessibility of our services to them.”
