Samsung Electronics retrieved over 96 per cent of Galaxy Note 7 units it sold worldwide, after it announced a global recall of the smartphones over a safety risk.
In their latest investigative result the tech giant blamed faulty battery design responsible for the overheating issue, but many customers in the US still reportedly refuses to obey Samsung’s recall procedure, despite constant plea from Samsung and US carriers to return it.
It seems the left-out “4 percenters” are not willing to give away the Samsung Galaxy Note 7 and have found ways to keep their phones working.
According to a report by CNBC, about 76,000 people in the US alone have figured to hold on to their Note 7, and 20-odd customers plan to keep it at least until the Note 8 is released.
Jack Estes, an IT consultant in Indianapolis, in a statement to CNBC said, he has owned every Note device since the Note 2, the stylus has enabled him to run his small business more efficiently — thanks to its large screen and "sporty" processor, he no longer has to lug around a laptop.
Most users believe there is any other smartphone on the market like the Note 7, and resent to downgrade to Galaxy S7 models in return.
"The main reason is not just because it's a great phone. Yes, it is. But we feel that Samsung put us in an unfair predicament," said Zack Cernok. "I have never been a tech enthusiast, until after this phone came out and the recall started happening. That is what turned me on to tech,” Cernok added.
Moreover, these Note 7 owners have now developed to online communities on Facebook, Reddit and other social networking site, where they give each other advice on how to avoid software update pushed by Samsung that prevents the Note 7 from charging above 60 per cent.
