Mumbai: In a bizarre incident, a student from Punjab University has purchased an Apple iPhone 5s Gold from Snapdeal at just Rs 68 (99.7 per cent discount). An error on part of the retailer was the reason behind the unbelievably low selling price of the device.
Nikhil Bansal, a B.Tech student at Punjab University, was casually browsing Snapdeal’s website when he suddenly came across the “profitable” deal. Bansal, excited by the offer, went ahead with the deal on February 12. However, he never got any reply from the Indian e-commerce’s side regarding the deal.
After waiting for a few days, he realised that it might have been a technical glitch or an error on the website. Consequently, he decided to take Snapdeal to court. According to media reports, Bansal filed a consumer court complaint in Punjab’s Sangrur district.
Bansal pointed out to the court that Snapdeal did not make the delivery even after he placed the order and asked for an impartial decision. Not only did the court order Snapdeal to sell the smartphone to Bansal at the aforementioned price, but also asked the e-commerce company to pay a fine of Rs 2,000.
When the company tried to retaliate by filing their appeal in another consumer forum, Snapdeal was again on the receiving end. This time the other court ordered them to pay Rs 10,000 as fine for failing to deliver the phone at the promised price.
Earlier, there have been incidents where consumers have got bricks and empty boxes in place of a smartphone or any other device. This incident should be a lesson to all e-commerce websites and they should be inspect all the listed products properly....