Ever since the iPhone X hit the market, Apple fanatics are going gaga over it. But some users have started complaining about their phone's screen freezing just seconds after stepping into cold weather.
Some social media users complained that the iPhone X's screen would become unresponsive or inaccurate in the cold unless they locked and unlocked the phone.
As stated by Mashable, the issue was raised by a Reddit user and several others chimed in saying they too have experienced the similar problem.
"I've noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn't register my finger. It's very noticeable,” user reported.
However, Apple says that it is aware of the issue and is planning a software update to fix the issue in the coming days.
“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update,” Apple told The Loop.
“iPhones, iPads, and the iPod touch are only built to run at ambient temperatures between 32 and 95 Fahrenheit. Going beyond those limits can cause a device to "change its behaviour to regulate its temperature," the company said.
There are also reports about a green line appearing on iPhone X's screen. Some users have claimed that it does not go away when the phone is shut off or restored.