Samsung Australia has formally recalled over 50,000 Galaxy Note 7 phones after finding some of their batteries exploded or caught fire while charging.
According to a report by The Australian, while no battery incident took place in Australia, the company has decided to take “the proactive and voluntary step” of recalling the 51,060 Galaxy Note 7 units in response to global concerns.
Globally Samsung is replacing 2.5 million Note 7 phones, which could cost them about $1 billion.
The company has advised its Galaxy Note 7 customers to turn off their handsets immediately, return it to its place of purchase and use an alternative device until a remedy can be provided.
Samsung Australia said: “Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 and a courtesy device until replacement Galaxy Note7 stock arrives or a full refund.
“The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks.
“Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options.”
Samsung said that it will start giving courtesy devices for those who had to return their Note 7 phones from September 7.
