Microsoft enabled digital payments services on Microsoft Kaizala in India by integrating the payment services of YES BANK and MobiKwik using both organisations’ mobile payment infrastructure.
Payment integration with Microsoft Kaizala will enable users to quickly send or receive money without having to leave the Kaizala mobile application. With this application, users have the option to make peer to peer payments in one to one and group chat conversations via the MobiKwik wallet and via YES BANK’s Unified Payment Interface (UPI) integration. The UPI payment integration on Microsoft Kaizala works with all 86 banks that are already participating in UPI.
Microsoft claims that Kaizala is also planning to make the Firstline workforce more productive and helping them communicate in real time. There are nearly 1.9 billion such workers worldwide, and a large portion of this workforce is based out of India.
Kaizala, a mobile-only product designed for large group communications and work management, enables organisations to take business workflows to its Firstline workforce. By enabling payments, the Firstline workers can participate and complete business workflows on chat with payments. With the introduction of this feature, organisations will now be able to disburse micro-payments, enable bill expense reimbursements, and pay travel allowances to its mobile workforce.
Microsoft Kaizala was launched in July 2017 in India to provide a seamless convergence of an instant messenger, a collaboration portal, and a productivity enhancer. Existing Office 365 customers through early adopter program can avail 12 months of free subscription of Kaizala Pro for their users. Users can be onboarded on Microsoft Kaizala by using just their phone number as a unique ID. It has been optimised for a 2G network to enable connectivity in remote locations.
Microsoft Kaizala is being used by over 900 organisations, including YES BANK, State Bank of India, Apollo Telemedicine, Narayana Hrudyalaya, United Phosphorous, and Kendriya Vidyalaya Sangathan. Society for Elimination of Rural Poverty (SERP), an autonomous society of the Department of Rural Development, Government of Andhra Pradesh, is leveraging Microsoft Kaizala for its frontline workforce of nearly 475,000 to share on-ground, real-time information around latest welfare scheme and development projects.