Not half a month has passed since the release of Samsung Galaxy S8 smartphone and series of customers’ complaints being raised on social media have already put the quality of device in suspicion.
A customer from S. Korea on Monday uploaded a post showing his Galaxy S8 to have a discoloration of screen, highlighting that it had been just over a week since he started using the phone, reported The Korea Herald. In the post, the discolouration of the screen appeared to be present at the bottom part of the screen where the pressure-sensitive home button is built-in, replacing the traditional physical home-button.
Discoloration of a screen is an issue caused commonly on AMOLED screen due to irregular pixel usage.
Since the soft home button features Samsung’s Always On Display (AOD) technology, a doubt about possible of discoloration of screen was brought into Samsung’s notice by a Dutch consumer.
However, Samsung dismissed the issue pointing it has already been taken care by adoption of burn-in proof technology in the models.
“An algorithm to prevent burn-ins is already equipped,” a Samsung spokesman based in Seoul, reported The Korea Herald. “Whether the consumer’s claim turns out to be true or not remains to be seen. At the moment, we are not receiving reports of other cases,” the spokesperson added.
Apart from this, the Galaxy S8 has faced complaints about the Wi-Fi connection problems and red-tinted display on some devices.
For the red-tint display defect, Samsung claimed it isn’t result from a defect in the device and can be rectified by adjusting the colour range of the display in the device’s “colour optimisation” setting for the display.
And in the case of Wi-Fi connection as well, Samsung claimed it wasn’t due to hardware defect. Instead, it stated it was a fault in the wireless access point of a local carrier. Following user complaints Samsung announced to roll out two patches in software updates in order to resolve both the issues.
