Apple was sued by a Bengaluru-based child rights activist Nina P Nayak for selling a faulty MacBook Pro and providing inadequate service thereafter.
According to a report published by The New Indian Express on 30 January, Nayak bought a MacBook Pro 13 in
Since the device was well within Apple’s international warranty, it was repaired free of charge. However, Nayak claimed that the laptop stopped functioning within four days of having received the product from repairing.
She contacted Apple’s support service only to face a charge of Rs 61,100 for the replacement of an SSD and a free replacement of a flex cable. She took the case to court, alleging that the device was defective and customer services provided by Apple were inadequate.
In its ex-parte order dated January 13, the IVth Additional District Consumer Forum, comprising president H Y Vasanthkumar and members D Suresh and N R Roopa said, “The complainant who is instrumental in ensuring protection of child rights across the country faced problems from the said laptop when she visited different parts of the country. The hardship caused has to be estimated and cannot be termed as casual problems at usual places.”
Nayak claimed a total of Rs 2.40 lakh compensation along with the replacement of the laptop or repairing of the same.
The New Indian Express report claims that the court was in agreement with Nayak and Apple was ordered to pay her a sum of Rs 25,000 (including Rs 10,000 in legal fees) as compensation. Moreover, Apple was even told to replace or repair the unit....