3i Infotech Limited, a global Information Technology company has launched Maggie – a Virtual IT Engineer. Maggie is part of cognitive service desk that promises to help contact centres to address hundreds of user requests simultaneously of the digital-age users anytime, from anywhere.
Powered by AI, and combined with Natural Language Interface, which helps it understand user queries and learn from past experience, Maggie claims to reduce human intervention in communication and operations. Automating most of a company’s IT operations while being 100 per cent risk-free, Maggie is based on the framework that can be further customised with open Application Programming Interfaces (APIs) with technologies needed by enterprises of any size. A simulated engineering environment aims to provide a user-centred, first-person perspective that enables users to interact with an engineered system naturally and provides users with a range of accessible tools.
With Maggie, the firm aims to resolve conversational requests automatically through more natural interactions over a chat as well as help to perform health-checks of infrastructure and applications using incident management automation.
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