Nokia recently announced the launch of the company’s version of customised digital assistant called MIKA. However, this one is designed specifically for telecom operators. The Finnish tech-giant claims that MIKA is set to improve telecom operator’s efficiency by providing engineers faster access to critical information.
MIKA — which stands for ‘Multi-purpose Intuitive Knowledge Assistant — is the first of its kind. It saves time and frees the skilled workers to focus on other more important tasks by providing automated assistance.
MIKA offers users with an extensive range of tools, documents, data sources along with a Nokia-specialised AVA knowledge library that gathers the best projects of the company together. This gives users access to recommendations based on similar issues seen in other networks.
Nokia also introduced the ‘Predictive Repair’ service that allows engineers to tap into its knowledge base remotely. According to Nokia, the service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 per cent of accuracy.
