Technology Other News 28 Apr 2017 Fitbit explodes on w ...

Fitbit explodes on woman’s wrist, leaves second degree burns

DECCAN CHRONICLE
Published Apr 28, 2017, 4:15 pm IST
Updated Apr 28, 2017, 4:15 pm IST
Fitbit knows about the incident and offered Mitchell a free replacement device.
Dina Mitchell was left with second degree burns on her wrist after the device combusted.
 Dina Mitchell was left with second degree burns on her wrist after the device combusted.

It seems Samsung isn’t the only company to have dealt with exploding device. A Wisconsin woman has told a news website that her smart wearable, the Fitbit Flex 2 activity tracker has ‘exploded’ on her wrist. Dina Mitchell was left with second degree burns on her wrist.

After the device blasted, Mitchell was quick to remove it from her wrist. The Doctors have reportedly removed all the rubber and plastic pieces from her wrist. Mitchell received the Flex 2 on her birthday and used it for about two weeks before it combusted.

 

Fitbit knows about the incident and offered Mitchell a free replacement device. Fitbit provided Ars its full statement:

We are extremely concerned about Ms. Mitchell’s report regarding her Flex 2 and take it very seriously, as the health and safety of our customers is our top priority. Fitbit products are designed and produced in accordance with strict standards and undergo extensive internal and external testing to ensure the safety of our users.

We have spoken with Ms. Mitchell and are actively investigating this issue. We are not aware of any other complaints of this nature and see no reason for people to stop wearing their Flex 2. We will share additional information as we are able.

Fitbit also faced some heat when about two per cent of its users suffered from skin rashes after using its Force tracker. The company recalled that device and put a halt at its production. The company launched the Flex 2 last year for $99, and it was company’s first waterproof tracker that was capable of extracting user’s swimming data.

Analysts believe that this isn’t Fitbit’s "Samsung Note moment," but the seriousness of the issue will only be identified after full investigation of the case is done.

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