Bharti Airtel announced radical changes that redefine the value proposition for domestic and international roaming. With this, Airtel mobile customers will be able to carry their numbers across India and the world and stay connected all the time without having to worry about high call/data charges.
Starting April 1, 2017, Airtel customers roaming within India will enjoy free incoming calls/SMS and there will be no premium on outgoing calls allowing them to speak freely wherever they are within the country. Also, there will be no additional data charges on national roaming. Home data packs for customers will apply even while they roam across India.
Airtel has already launched International Roaming packs for all major countries across the world. These packs come with convenient validity options of 1 day, 10 days, and 30 days and offer loads of benefits including free incoming calls/SMS, calling minutes and texts both to India and the local country as well as generous dollops of data to stay online. These packs have received an overwhelming response from customers, shielding them from any bill shock and eliminating the need for a local country SIM. However, there are still several cases of customers inadvertently failing to choose these packs and suffering bill shocks due to the steep roaming charges on international networks.
Starting April 1, 2017, even customers on international roaming Without a Pack will be fully protected from bill shocks through an automatic adjustment that is equal to the daily pack for that particular country. This means that the moment a customer’s billing reaches the price of a one day pack for the country, he/she will be automatically moved to that pack.
Even post the exhaustion of pack benefits, customers will continue to enjoy extremely attractive rates for calling and data usage. Call Charges have been reduced by up to 90 per cent to as low as Rs. 3/min and data charges by up to 99 per cent to Rs 3/ MB across popular roaming destinations.
