Technology Other News 24 Oct 2019 LogMeIn launches AI- ...

LogMeIn launches AI-equipped Bold360 Helpdesk to effectuate offices

DECCAN CHRONICLE.
Published Oct 24, 2019, 12:18 am IST
Updated Oct 24, 2019, 12:18 am IST
With intelligent self-service capabilities, Bold360 Helpdesk reduces number of routine inquiries & questions that are diverted to IT & HR.
From standard FAQs to complex conversations & ticketing integrations, the product uses AI-powered chatbots to deliver answers to employees.
 From standard FAQs to complex conversations & ticketing integrations, the product uses AI-powered chatbots to deliver answers to employees.

Yesterday software as a service (SaaS) company LogMeIn announced the launch of its Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks’. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster.

With seamless transitions to human support reps, employees should be able to get what they need the first time and then every time, promises the company.

 

With intelligent self-service capabilities, Bold360 Helpdesk reduces the number of routine inquiries and questions that are diverted to IT and HR. For more complex situations, Helpdesk seamlessly transitions to a support employee who is armed with an AI assistant and powerful remote support tools. Additionally, real-time analytics identify addressable knowledge and workflow gaps to drive continuous optimization and improvements to the employee experience.

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