Smartphone maker Gionee has revised its Dead on Arrival (DOA) policy. The policy, which earlier allowed customers to return any Gionee mobile phone, which has developed a functional defect within 7 days of the purchase has now been extended to 30 days of purchase to benefit the user. The new policy comes into effect from 21st February, 2017.
According to Mr. Uday N. Pandey, Head - Service, Gionee India, “Gionee has always been a leader known for bringing in innovationin products and services for its customers always. Our commitment is consumer satisfaction and to ensure that we reach out to all our consumers across the country through exclusive service centers. The extension of the period in DOA policy will empower the customers to report to us if they are facing any technical issue with a smartphone and we will get it rectified. The new policy is elevating our commitment to consumers by prioritizing their needs.”
A DOA handset must qualify the following conditions: Functional defect within 30 days of Activation/Proof of purchase (whichever is earlier), Handset box should be supported by original invoice with IMEI details, box, Handset and all original accessories should be available, No sign of major scratches, damage, tampering, liquid damage or user defects, Defect must be re-produced in service center, Customer approaches Authorized Service Centre with the defective handset along with Box and all accessories.
