Zoho today launched Zoho Desk, the industry’s first contect-aware help desk software, which was built in Tenkasi by a team of 150. Zoho Desk uses customer data from past interactions and from other Zoho products, like Zoho CRM and Zoho Projects, to organize tickets and present information to agents so that they can better understand a customer’s problem and resolve it efficiently.
‘Zoho has challenged conventional wisdom so many times in its history. We built the first software products from India when IT services were the rage and established them in the global market. We are now showcasing something that has never been done before: the first software product created in rural India, world-class in its refinement, competing with the best,’ said Sridhar Vembu, CEO Zoho Corp.
Zoho Desk is the sixth product that the company has launched 2016. Zoho Desk helps companies deliver the right solution at the right time. Its clean user interface packs innovations like Work Modes that help agents send context-aware responses, the Headquarters dashboard that provides the visibility managers need to make better decisions, and the Team Feed to help the entire company participate in customer service.’
Zoho Desk is available immediately and is free up to 10 users. Paid plans begins at Rs 720 per month for Professional Edition and increase to Rs 1,500 per month for the Enterprise Edition....