Starting this month, Microsoft will not be shipping updates to Windows 7 and 8.1 PCs powered by seventh-genration processors like Intel’s Kaby Lake and AMD’s Ryzen. It has however turned out that the company banned old processors by accident.
This means systems running on Windows 7 and 8.1 AMD Carrizo chips are no longer getting updates either, and the software giant has stated in a statement that support for these configurations would continue to be provided.
“Starting with the April 2017 Cumulative Update release, devices with an AMD Carrizo DDR4 processor running Windows 7 or Windows 8.1 might start to receive a message that the processor is not supported with those versions of Windows. Microsoft intends to continue to support Windows 7 and Windows 8.1 with this processor and plans to address the issue causing the message in a future update,” Microsoft says.
There’s absolutely no ETA available right now as to when a fix would be provided, but Microsoft explains that the error appears after installing April 2017 updates.
According to company’s policy, Windows 10 is mandatory for Intel 7th-generation processors, AMD Bristol Ridge, and Qualcomm 8996, so systems running Windows 7 or 8.1 no longer receive updates. Computers which are banned from getting patches are provided with the following error:
“Windows could not search for new updates. An error occurred while checking for new updates for your computer. Error(s) found: Code 80240037 Windows Update encountered an unknown error.”
Additionally, Windows Update also displays the following message when checking for new updates: “Unsupported hardware. Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.”