Aino- India’s first unified voice-driven platform has launched a helpdesk application. The application enables customer query resolution and facilities better brand interactions with multiple service providers through a single platform. Aino also helps brands in decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of 40 seconds, and saving up to 10 per cent on customer service budget.
Available on both Android and iOS, the application enables its users to add a brand to their dashboard in order to post queries, book requests, or register a complaint. Customers can also request an instant call-back from the customer care representative or schedule the call at a time of their convenience. By automating self-service options for users, Aino allows them to handle generic queries, such as nearest dealership location, service request, bill payment etc. by themselves.
By allowing customers to maintain relationship IDs and product-specific information for multiple brands, Aino serves as a unified database that maintains all interactions for its users. The platform will be looking to add more features such as recharge, bill payment, bill details, plan upgrade/change, and complaint registration in order to enable better brand-customer interactions and efficient and effective customer query resolutions.
