Gemalto and IER to enhance self-service airport experience for travelers
Digital security provided Gemalto and IER , a designer of solutions that improve the flow of goods and people, have teamed up to create Gemalto and IER Fly to Gate, an end-to-end self-service airport experience for travellers.
In 2016, there were 3.8 billion passengers and the International Air Transport Association ( IATA) expects this to double by 2035. This means that the industry and authorities will need to deploy automated solutions to optimise the flow of passengers while guaranteeing stringent security.
Gemalto and IER Fly to Gate answer the growing need for self-service experience that takes travellers smoothly from their home to the departure gate. A typical Gemalto and IER Fly to Gate departure solution gives the traveller the choice between mobile check-in or self-service kiosks and includes bag drop points, border control, security and boarding gates.
"For airports and airlines alike, the opportunities created by strong growth in passenger numbers go hand in hand with the challenges of more stringent border and security checks. This new partnership between IER and Gemalto squares the circle, utilising world-class automation techniques to improve customer satisfaction, implement consistent identity and document verification procedures, and maximize commercial revenues," said Maxime Boulvain, CEO, IER.
This offer combining IER's self-service equipment and services with Gemalto's border management solutions opens a swift and secure biometric pathway through the airport.
Gemalto and IER Fly to Gate support multimodal biometric verification including facial recognition, robust document verification and straightforward integration with immigration systems, enabling rigorous standards of security and outstanding operational efficiency for airports and airlines.
The solution offers complete flexibility to meet individual airport operator requirements, and the potential to make all traveler-handling processes automatic. By putting the passenger in control of their airport experience, Gemalto and IER's joined-up approach reduces queuing, as well as the stress and strain associated with air travel. Airports and airlines also benefit from the enhanced customer experience, with travellers enjoying more free time in leisure and retail facilities.
"The appetite for automated, self-service travel experiences is already evident in the success of electronic travel authorisation, online check-in and automated border eGates. For the first time, Gemalto and IER Fly to Gate offers a chance to reap the full benefits of this trend, working with leading partners whose solutions have been proven in numerous deployments," said Frederic Trojani, Executive Vice President of Government at Gemalto.
