Cloud Telephony service provider Knowlarity Communications to cross 100 crore revenue

Cloud-based telephony services provider Knowlarity Communications expects to cross the Rs 100 crores annual revenues mark in the domestic market by the end of this financial year. Knowlarity, Asia’s largest cloud telephony company, has been growing at a robust annual rate of 50.

For Knowlarity Communications, a recognized leader in the SaaS vertical, the factors that are helping in reaching the 100 crore revenue mark are the company’s automated and personalized offerings, customized solutions for enterprises and integration with all major CRMs.

Knowlarity also has a first-mover advantage in the industry which helped it acquire clients from different industries. The company’s services ensure smooth connectivity to every major telecom vendor.

Currently, Knowlarity is developing innovative solutions like distributed workflow management and number-masking services for the Indian market.

One of the major challenges faced by the company is the low awareness of cloud telephony. Even in the current technology-driven age, people lack knowledge about the huge potential of cloud-based solutions. There is a lack of knowledge about how businesses can leverage this technology to grow their operations. Several sectors are still working along conventional lines and are unwilling to switch to cloud telephony and instead invest in on-premise solutions.

Knowlarity helps large enterprises to manage their business communication through its customized solutions approach. It has adopted a vertical solutions approach rather than a product-centric approach. The company is growing more focused on AI-powered solutions (Data Insights, Speech Recognitions), Contact Centers and integrations. It also expects to add enhanced features to its existing products and platforms.