Technology Other News 08 Jul 2018 Duplex AI won't ...

Duplex AI won't take over call center jobs: Google

ANI
Published Jul 8, 2018, 12:53 pm IST
Updated Jul 8, 2018, 1:01 pm IST
To ward off the concerns of Duplex AI taking over human jobs, Google recently clarified that the focus is on consumer use cases.
Google's Duplex is a concern for the public for its exceptional skill of sounding like a real human in conversations. (Representational image)
 Google's Duplex is a concern for the public for its exceptional skill of sounding like a real human in conversations. (Representational image)

Google's Duplex which is an AI technology, is a concern for the public for its exceptional skill of sounding like a real human in conversations.

To ward off the concerns of Duplex AI taking over human jobs, Google recently clarified that the focus is on consumer use cases where people use it to call businesses and not the other way around, CNET reported.

 

A Google spokesperson said that some “business could be exploring ways to use the technology on their own”. “It’s important that we get the experience right both for the people and for businesses and we’re taking a slow and measured approach as we incorporate learnings and feedback from our tests,” the Google spokesperson was quoted as saying.

The clarification follows after an insurance company was reportedly mulling the use of Duplex AI on the behalf of the businesses to talk to people.

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