The Government of Maharashtra and AI platform Haptik have announced a new chatbot that allows access to information regarding services managed by the state government.
The AI chatbot, called Aaple Sarkar Bot, is available on the Aaple Sarkar RTS (Right to Services) websites. It provides conversational access to information on 1,400 public services in the state.
For instance, one could search for services such as permanent water connection or driving license, and access related information including prerequisites for the application, tracking the status of the application, monitoring progress, and so on.
Currently, the bot supports only English language. The government is planning to add support for Marathi and Hindi as well....