Godrej Appliances has announced the launch of its customer service mobile app that has been created to provide its customers with a hassle-free after sales service experience. Moving further into the era of digitization and taking cognizance of the popularity of smartphones, the app also serves as an additional channel for the consumer in case he/ she wants to reach out to the company.
The app named ‘Godrej Smartcare’ provides customers with various benefits. Through this app customers can get complete visibility of all their appliance related details- including appliances of brands other than Godrej, owned by them. Customers can log a service request and check the status of their complaint without having to call up the call center.
Customers can be updated in real time on the call status, technician location, delays, spare part availability etc. and have complete visibility of the different stages of call resolution. The app also provides immense amount of convenience to the customer since they can maintain all appliance related details like invoices, history of services availed (all service request related data), warranty details etc. all at one place, even for brands other than Godrej.
The app also helps in timely allocation of calls to the technicians as well as easy and on-time call status updates by technicians to avoid delays in call closing. This further enhances the service experience and provides holistic services to customers as well as technicians.
