The action camera company GoPro on November 8 announced the recall of its new Karma drone after ‘a few units’ lost power during flights.
“GoPro is committed to providing our customers with great product experiences. To honor this commitment, we have recalled Karma until we resolve a performance issue related to a loss of power during operation. We plan to resume shipment of Karma once the issue is addressed,” GoPro wrote on its website.
GoPro said it will issue full refunds for the 2,500 drones it has sold since its launch two weeks ago.
The company claimed no injuries and damages have been reported and it is working on to rectify the power failure issues. However, GoPro never revealed the cause behind it.
GoPro is working in ‘close coordination’ with the US Consumer Product Safety Commission and the Federal Aviation Administration on the drone’s recall.
The recall is only for the Karma drone. HERO5 Black and Karma Grip are not subject to a recall. However, if customers purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, they need to return those with their Karma drone for a full refund.
“All components included with the Karma drone bundle, including HERO5 Black and Karma Grip, must be returned for a full refund,” said GoPro.
