Cyber fraud being operated from fake call centre in city busted; 63 arrested
TGCSB’s operation led to arrest of 63 key suspects, with investigations ongoing on to identify further links
Hyderabad: Officials from the Telangana Cyber Security Bureau (TGCSB) on Thursday busted a major cyberfraud operation running out of a fake call centre in Hi-Tec City, Madhapur, with the arrest of 63 persons including women from the northeast.
They were working in the fraudulent company, and were engaged in cybercrimes against NRIs and US citizens.
According to officials, the accused, working at Exito Solutions, a fake call centre, impersonated customer care representatives of PayPal to deceive victims. Using advanced software like Eyebeam and X-Lite, they placed calls and sent phishing emails, specifically targeting PayPal customers based in the United States, falsely claiming that unauthorised transactions had been made on the victim’s account.
"Victims were tricked into calling a fake fraud prevention team listed in the emails, where scammers pressured them into sharing sensitive banking details under the pretext of securing a refund or stopping fraudulent activity. In some cases, victims were convinced to transfer money to “safe accounts” to prevent further unauthorized transactions, only to realize later that they had been scammed," said TGCSB director Shikha Goel.
Officials stated that the mastermind behind this cyber fraud has been identified as Kaivan Patel Rupesh Kumar, alias Jaddhu/Jadu Bhai, from Gujarat. He was operating this racket along with his elder brother, Vicky, who resides in Dubai, and Ajad.
These individuals were responsible for providing stolen customer data from PayPal and arranging mule bank accounts in the USA, which were used to receive fraudulently obtained money. They converted illicit funds into cryptocurrency, making the money untraceable, officials said.
DGP Goel said that the investigation revealed that the entire network was controlled by Jadu Bhai and Rahul under the supervision of Chanda Mansawani, a resident of Hyderabad, who is the managing director of Exito Solutions.
The organisation operated in coordination with team leaders Sanju, James, and Praveen, who specialised in manipulating victims into making fraudulent payments. These individuals were recruited using social media platforms, with promises of `30,000 salaries for working in a call centre. However, once recruited, they were trained in deceptive tactics to commit cyber fraud, officials said.
