Telangana: Cybercrime Victims Urged To Use Official Portal For Refund Claims

Bureau Director Shikha Goel said the MRM enables seamless restoration of money lost in cyber frauds after verification by law enforcement agencies and banks. Victims can log in with the mobile number linked to their complaint, complete OTP verification, select the eligible complaint and bank account, upload PAN details if required, review refund details and submit the request online. Verified refunds will be credited directly to the bank account after completion of legal and verification procedures.

Goel cautioned against sharing OTPs, passwords, bank credentials or personal information with anyone claiming to expedite refunds. She warned of fraudsters impersonating police officers, bank officials or government authorities, and clarified that no fee is charged for filing refund requests. Citizens may seek assistance from the TGCSB helpdesk at 8712665600 between 8 am and 8 pm, approach their local police station or contact the investigating officer handling their complaint.

Money Restoration Module (MRM) – Refund Process

Log in to the National Cybercrime Reporting Portal using the mobile number linked to your complaint

Complete OTP verification

Select the eligible cybercrime complaint

Choose the earmarked bank account

Upload PAN details, wherever applicable

Review refund details carefully

Submit the refund request

After verification by police and banks, the refund will be credited to the verified bank account

Public Advisory

Use only the official MRM on the National Cybercrime Reporting Portal

Never share OTPs, passwords or banking credentials

Beware of fake police, bank or government officials promising faster refunds

No fee is charged for filing a refund request

For assistance, call 8712665600 (8 am–8 pm) or contact the investigating officer or jurisdictional police station.