Seethakka Launches Public Grievance Cell In Mulugu District
New system aims to resolve public complaints locally and reduce repeated office visits
Mulugu: Residents of Mulugu district will no longer have to travel to the district headquarters or Hyderabad repeatedly to seek solutions to their grievances, with a dedicated grievance redressal system being introduced at the mandal level for the first time in Telangana.
Minister for Panchayat Raj and rural development Danasari Anasuya Seethakka launched the mandal-level Praja Vani grievance cell at Govindaraopet in Mulugu district on Monday. She directed officials to receive every petition submitted at the grievance cell, set a specific deadline for its resolution and clearly inform applicants of the reasons if their grievances could not be addressed within the stipulated period.
The minister said people should not be forced to repeatedly visit government offices over the same issue. Problems that could be resolved at the mandal level, should be addressed locally, while matters requiring higher-level intervention should be referred to the concerned district or state authorities and the response communicated to the applicant.
She also instructed officials to register the mobile phone numbers of all applicants and inform them in advance about the expected time required to resolve their grievances.
Seethakka directed officials to establish a dedicated helpdesk at every MPPDO office to provide information and assistance to the public. She called for immediate action on urgent grievances and instructed officials to provide applicants with progress updates within a week on issues that required resolution at the district or state level.
The minister also directed officials to ensure that applications for pensions for single women and widows were received in full from all villages by August 31. She asked officials to pay special attention to eligible persons seeking pensions under various categories, including persons with disabilities, toddy tappers, handloom workers and thalassaemia patients.
Seethakka further instructed officials to visit remote villages and tribal habitations and directly assess the problems faced by residents. She said development works worth around Rs 50 crore would be taken up for road improvement in Pasra, Govindaraopet and Chalvai, besides providing basic infrastructure in ST habitations and remote settlements.
She directed officials to work with sincerity and ensure that people developed confidence in the government’s commitment to reach out to them instead of making them run from office to office.
