Dial 112 Turns Single Support Platform for All Emergencies

Telangana Police on Wednesday launched Dial 112, the AI-enabled Telangana Emergency Response Support System (TG-ERSS), positioning it as a unified platform integrating police, fire, ambulance and other emergency services. The service is currently operational.

Launching the new emergency number, Director-General of Police C.V. Anand said 112 would serve as the single point of contact for citizens during emergencies, integrating services related to women’s safety, child protection and disaster response.

Stating that the migration of Dial-100 operations from GVK EMRI at Kompally had been completed without disruption, the DGP said the upgraded system has improved call-handling efficiency, with average call-taker response time reduced from 100 seconds to 69 seconds and dispatcher time from 90 seconds to 64 seconds.

“Overall call centre processing time has come down from 190 seconds to 133 seconds, an improvement of nearly 30 per cent,” he said.

The DGP said Telangana recorded an average emergency response time of around six minutes in urban areas and 15 minutes in rural areas, with an overall state average of 10 minutes and 30 seconds, compared to the national average of about 18 minutes.

According to Anand, the new system uses artificial intelligence to filter duplicate and non-emergency calls and prioritise incidents based on severity and urgency. It includes features such as smart call routing, AI-assisted dispatch, voice-to-text transcription, advanced caller location identification through Location-Based Services and integration with Google Maps, along with real-time dashboards and performance analytics.

Anand said the system currently identifies the location of about 94 per cent of callers through Location-Based Services, five per cent through digital mapping and one per cent through advanced location tools.

A live demonstration of the AI-enabled platform was conducted during the programme, showcasing intelligent call processing, location identification, incident prioritisation, dispatch of the nearest patrol vehicle, live monitoring and real-time operational dashboards.

Dial 112

AI-enabled Telangana Emergency Response Support System (TG-ERSS) is a unified platform integrating police, fire, ambulance and other emergency services.

It operates round the clock with 164 trained personnel and 900 SIP-based communication channels.

Around 14 lakh calls are received through the interactive voice response system daily

18,000 emergency calls are handled and nearly 7,500 incidents are dispatched for field action.

1,860 patrol vehicles — including 788 four-wheelers and 1,072 two-wheelers —integrated into the system.

Platform identifies the nearest available vehicle for quicker deployment and enables monitoring from call receipt to closure, a TG information technology officer said.

DGP C.V. Anand says the system uses artificial intelligence to filter duplicate and non-emergency calls and prioritise incidents based on severity and urgency.

It includes smart call routing, AI-assisted dispatch, voice-to-text transcription, caller location identification.