Naidu Orders Simpler Public Services, Expands Digital Grievance Redressal
AP CM directs officials to enable complaint registration through Mana Mitra WhatsApp, including voice messages, resolve mobile connectivity issues within three months, and intensify field visits for faster grievance redressal.
Amaravati: Andhra Pradesh Chief Minister N. Chandrababu Naidu on Monday directed officials to simplify the delivery of government services and make them more accessible to the public. Chairing a review meeting at the Real Time Governance Society (RTGS) Centre in the State Secretariat, he stressed the need for citizen-friendly governance and faster grievance redressal.
The Chief Minister instructed officials to introduce a simplified process for key government services, with the first phase covering 11 categories of public services. He also directed that the public grievance system be expanded by allowing citizens to submit complaints through the Mana Mitra WhatsApp platform, including voice messages.
Naidu further asked officials to address mobile network connectivity issues across the state within the next three months. Officials informed the meeting that nearly 3,000 locations currently face connectivity problems. The Chief Minister directed them to coordinate with telecom service providers to resolve the issue on priority.
During the meeting, officials also presented the progress of the **Navachetana Early Childhood Development Screening** programme being implemented by the Women and Child Welfare Department. They said 33,949 children have been screened so far through Anganwadi centres and household visits, with a pilot project planned for follow-up interventions.
Officials informed the Chief Minister that a circular has been issued directing senior officers to undertake regular field visits. As per the new guidelines, Secretaries will spend three days, Heads of Departments six days, and District Collectors eight days every month in the field to identify issues and ensure their timely resolution.
Naidu also reviewed improvements to the Public Grievance Redressal System (PGRS) and was briefed on the use of artificial intelligence and other digital technologies in governance. Representatives of the Confederation of Indian Industry (CII) visited the RTGS Centre during the review and were shown how the platform is used for governance and disaster management. The Chief Minister also urged CII to establish its Global Leadership Centre in Andhra Pradesh at the earliest.
