Kurnool Panel Awards Consumer Rs.50,000 for Ola’s Service Deficiency
After examining the evidence, the commission found a clear deficiency in service and directed Ola to pay the compensation within 45 days, while advising it to implement strict monitoring to prevent such incidents.
Kurnool: Kurnool District Consumer Disputes Redressal Commission has directed Ola to pay ₹50,000 as compensation and ₹5,000 towards litigation costs to complainant Ullaji Chennamma, holding the company accountable for deficiency in service.
A bench of the commission comprising president Karanam Kishore Kumar and member S. Najeema Kausar announced the award.
According to complaint Chennamma, a resident of P. Chittakunta village in Allagadda mandal of Nandyal district, she had booked an Ola auto on October 11, 2025, to travel from Guntur to Acharya Nagarjuna University to attend the Junior Civil Judge Mains examination.
However, instead of the vehicle shown in the app, a different vehicle arrived. The driver collected the OTP and began the trip. During the journey, he allegedly deviated from the designated route for nearly 25 km and demanded additional payment on the Narasaraopet-Guntur road. When Chennamma refused, the driver stopped midway and left her and her mother stranded on the roadside.
The complainant stated that the incident caused severe mental distress, fear, and inconvenience to her and her mother. Chennamma named Ola (ANI Technologies Private Limited), headquartered in Bengaluru, as the respondent.
While Ola claimed it had suspended the driver and removed the vehicle from its platform, the commission ruled that the company cannot evade responsibility by terming itself merely an aggregator.
After examining the evidence, the commission found a clear deficiency in service and directed Ola to pay the compensation within 45 days, while advising it to implement strict monitoring to prevent such incidents.
