In A First, AP State Police Uses AI Bot For Filing Complaints
The machine automatically converts the oral input into text. Then a printed hard copy is given to the petitioner for scrutiny and, if okayed, the petition is sent to the station house officer: Reports
KAKINADA: In a first for Andhra Pradesh, Eluru Police on Monday launched an AI Chat Bot to register police complaints. In this process, the petitioners do not need to submit written applications. Instead, they sit in front of a computer and narrate their grievances.
The machine automatically converts the oral input into text. Then a printed hard copy is given to the petitioner for scrutiny and, if okayed, the petition is sent to the station house officer.
Speaking at the launch on Monday, Eluru District Superintendent of Police K. Pratap Shiva Kishore said the public redressal grievance system (PGRS) with AI Bot technology will ensure complaints are filed expeditiously. "On the first day, 48 representations were received through this system," he said.
The chatbot interacts with the users, understands their inputs and provides relevant responses in a conversational manner. It simulates human conversation using artificial intelligence and natural language processing. Shiva Kishore said the petitioners can hear their complaints again to make rectifications.
He reiterated that as per government instructions petitioners can submit grievances and representations to their Circle Inspectors or Divisional Superintendent of Police or District Superintendent of Police online, using the website: https://meekosam.ap.gov.in.
If the petitioner wants to check their petition status, they can dial number 1100. He requested the people to make use of technology and need not to come to the police stations for redressal of grievances.
Shiva Kishore also introduced AI technology in inquiry of accidents. In this technology, concerned police officials take photos of the accidents and these are uploaded using AI technology. The AI will give details of the accidents’ exact positioning. The SP said this will make it easy to understand the nature of these accidents.
