AI Can Speed Up Services, But Human Judgment Remains Key: Sp. CS
AP Finance Department Special Chief Secretary Piyush Kumar highlighted the use of AI to improve government services while stressing human judgment in decisions.
Finance department special chief secretary (CS) Piyush Kumar explained to representatives of various states measures being taken up by Andhra Pradesh to use artificial intelligence (AI) and make government services faster and more transparent.
Making a presentation on the second day of the first Southern Regional Conference of iGOT–Mission Karmayogi, Piyush Kumar highlighted AP’s initiatives in deploying AI in citizen services and public administration. He maintained that while the use of AI is increasing, human discretion remains crucial in decision-making.
The special CS called upon officials to move beyond merely enforcing rules and work towards resolving problems faced by citizens. His presentation highlighted the successful experiment with a multi-agent network in the Commercial Taxes department. Nearly 5,000 assessment cases involving around ₹1,600 crore have been analysed using AI, he pointed out.
The two-day regional workshop has been organised by the Capacity Building Commission at Dr. B.R. Ambedkar Kalavedika in Amaravati. It focused on strengthening capabilities and skills of government employees and improving the quality of public services.
Piyush Kumar stated that Andhra Pradesh has emerged as a national leader in employee capacity building, with more than two crore iGOT online courses completed by government employees. “Chief Minister N. Chandrababu Naidu has appreciated the state’s progress in skill development and especially commended AP HRD, the Planning Department, and the AP State Development Planning Society,” he stated.
The regional conference has provided a platform for southern states to exchange experiences and best practices, and focus on continuous learning, skill development, and technology-driven improvements in governance.
At the conference, representatives of six southern states exchanged best practices in training and capacity building, and discussed ways to strengthen training institutions and improve coordination between government departments and training agencies.
The conference deliberated on familiarising younger generation government employees with emerging technological challenges, expanding digital learning, and modern skills in government services.
Further, the participants discussed an action plan for comprehensive capacity building, from training to service delivery.
