Hyderabad: The District Consumer Disputes Redressal Commission-I has directed ICICI Home Finance Company Limited to compensate a complainant for misplacing original sale deeds that were pledged with it.
The company directed ICICI Home Finance to pay the complainant Rs 20,000 incurred to obtain certified copies from the Sub-Registrar Office, Rs 1 lakh for causing mental agony and Rs 25,000 for legal expenses.
G. Naga Srinivas and his wife Rajeswari, residents of Ramanthapur, filed a petition before the commission-I stating that they had taken a housing loan from
ICICI Home Finance by pledging original sale deeds and link documents of the property. They completed the repayment in January 2018 but the bank officials failed to return the original sale deeds even by February 28, 2019, despite several reminders.
ICICI Home Finance admitted that the title deeds and property documents were not traceable and had been misplaced inadvertently....