Chennai: The District Consumer Disputes Redressal Forum, Chennai (North), has directed a packers and movers company to pay a compensation of '20,000 to a person for causing damage to his bike during transit from Chennai to Pune.
In the petition, V. Saravanan, Pammal, submitted that he was working in a private company in Chennai.
After he was transferred to Pune in February 2015, he approached Agarwal Packers and Movers to shift his household articles, including his Honda Motor bike, to Pune. The workers from Agarwal Packers and Movers, Anna Nagar (East), packed and loaded the articles and bike on February 2, 2015 into their vehicle. He paid a sum of '12,650 towards charges for transport. Agarwal Packers had delivered goods in Pune on March 7. 2015.
He noticed that his bike’s petrol tank, visor and rear indicator were damaged badly at the time of delivery.
He sent several mails to the company about the damage. After checking a supervisor of Agarwal Packers, he asked him to apply for insurance claim. The supervisor also assured him that the company would pay the difference amount.
The insurance firm paid Rs 4,300 out of the total '11,077 incurred for repair.
Again he sent representations to Managers of Pune and Anna Nagar’s division of Agarwal Packers and the managing director of the company seeking balance amount from the company.
However, the company had not paid the amount. He filed the complainant claiming '11,077 for damage and compensation for deficiency in service and mental agony.
In its reply, Agarwal Packers submitted that the company asked him to provide the documents or surveyor report. He had not given any documents to show that the Insurance Company paid Rs 4,300. He can withdraw the complaint after producing documents or surveyor report.
The bench comprising president K.Jayabalan and member M.Uyirroli Kannan said that the damage was caused to bike during transit. Hence the company liable to pay for the damage caused to the vehicle. The bench directed the company to pay him a compensation of '20,102 for causing him mental agony.
