e-Jagriti Platform Bags National e-governance Award
Disposal rate rises to 92 pc in FY26; The platform consolidated four legacy systems -- OCMS, e-Daakhil, NCDRC CMS and CONFONET -- into a single paperless interface
New Delhi: The Department of Consumer Affairs' e-Jagriti platform has received the Silver Award at the National Awards for e-Governance (NAeG) 2026 under the Government Process Re-engineering category, after the portal posted an improved operational metrics in its first full financial year.Selected from 341 nominations across central ministries and state governments, e-Jagriti -- launched January 1, 2025 -- has since facilitated filing of 2,29,174 consumer cases and disposal of 2,07,997, translating to an overall disposal rate of 90.75 per cent.
The platform consolidated four legacy systems -- OCMS, e-Daakhil, NCDRC CMS and CONFONET -- into a single paperless interface.
The disposal rate improvement to 92.30 per cent in FY26 -- from 89.47 per cent the year before -- was accompanied by a near-fourfold jump in virtual hearings held, from 24,181 to 87,083, the consumer affairs ministry said in a statement.
Email notifications scaled dramatically, rising from 1.98 lakh to 37.35 lakh, while daily order uploads grew 17.3 per cent to 18.77 lakh.
Ten entities, including the National Consumer Disputes Redressal Commission (NCDRC) and state commissions in Uttarakhand, Chhattisgarh, Rajasthan, Karnataka, Punjab, Madhya Pradesh, Chandigarh, Meghalaya, and Arunachal Pradesh, posted disposal rates exceeding 100 per cent for the year -- indicating they cleared more pending cases than arrived.
The platform has expanded consumer access for Non-Resident Indians, enabling them to file complaints without returning to India. Of the 3,312 registered NRI users, 751 complaints have been filed -- led by users in the US (234), the UK (82), and the UAE (77). Of these, 61 cases have already been disposed of.
On the infrastructure side, virtual hearings are now the default mode, supported by hybrid video-conferencing setups across all NCDRC benches and 35 state commissions.
Cases handled through video conferencing rose from 14,494 to 30,683, while cases disposed through virtual hearings climbed from 1,587 to 4,941.
The platform's help desk resolved 4,821 of 5,537 support tickets between October 2025 and March 2026. Weekly Jansunwai sessions involving the Department, NCDRC, and NIC have been running since August 2025.
The department said it plans to strengthen the platform further through training, accessibility improvements and stakeholder engagement. Consumers and advocates can access the portal at e-jagriti.gov.in.
