Bengaluru: To improve the city's sanitation standards and the ratings under the Swachh Mission, the Urban Development Ministry had planned to install feedback devices at public toilets.
These devices would help the authorities at the local body to monitor and maintain the cleanliness of public toilets as the machines, procured from ITI Ltd, could provide real-time feedback (good, average, bad), given by users, from the toilets. This information could be viewed on daily, weekly and monthly basis and sent to the authorities at the civic body and state government. But till date, no such devices are seen in public toilets.
Ms Sandya Narayan, a member of the Solid Waste Management Round Table (SWMRT), said, "Though toilet users are willing to give their feedback or complain about the toilet facilities, there is no proper channel to do it. Now, only NGO representatives or contractors sit at these toilet complexes. Users also would want to know the result of their complaints."
Users, after using the facility, could rate their experience as Good, Average and Bad by pressing the buttons on the device. For example, if the user pressed the 'Bad' button, the device would alert the local authority and wake him up to take necessary action, she said.
Also the civic body could decide if there was no action on the 'bad' feedback, the issue could be escalated by alerting the next level authority and this would keep on going till the issue was resolved.
When Deccan Chronicle raised the issue, Mayor Sampath Raj said that he will convene a meeting this week to understand why the devices had not been installed.
