New Delhi: A woman passenger and an Air India duty manager slapped each other at the Indira Gandhi International (IGI) Airport on Tuesday after the traveller was denied boarding as she reported late for her flight.
A heated exchange soon ensued and the passenger slapped the lady airline staff, who hit her back. The two later apologised to each and the matter was “amicably resolved”, police said.
An Air India spokesperson told this newspaper, “A lady passenger was told by a counter staff that she will not be able to check-in because she was late for the flight. This led to an argument and the staff directed her to the duty manager who was also a lady and there was an argument.”
According to a police official, the passenger slapped the Air India staff.
“A lady passenger had to board Air India Flight No AI 019 to Ahmedabad at 5.00 am. She reported at 4.18 am for check- in and was denied boarding. Argument started between her and the Air India lady staff. The passenger then slapped her. The lady staff in retaliation also slapped her,” said DCP, Airport, Sanjay Bhatia.
Air India check-in counters close 45 minutes before a scheduled departure for domestic flights and 75 minutes prior for international flights.
Domestic passengers are required to report 75 minutes before their flight and international passengers must report 150 minutes prior to scheduled departure.
