HYDERABAD: The number of grievances received by the Department of Admi-nistrative Reforms and Public Grievances (ARPG) has increased by seven times since 2014, Dr Jitendra Singh, minister of state for ministry of development of North Eastern region in the PMO, said at the valedictory function of the 21st National Conference on e-governance held here.
“Prior to 2014, around two lakh grievances were being lodged per year. As of 2017, 16 lakh grievances are being filed per year. People file complaints only when they have an expectation that their problems will be solved. The disposal of grievances is fast and as high as 90 per cent”, the minister said.
“Though the states of Telangana and Andhra Pradesh have been bifurcated, the ARPG has been maintaining balance by conducting e-governance summit from Vishakhapatnam in 2017 to Hyderabad in 2018,” he said.
The minister further added that since the BJP-led-NDA government came into power, as many as 1,500 rules were made obsolete. Dr Singh said that e-governance mantra is to ease governance and is linked to ease of living which would be the picture of new India.
Meanwhile, J. Satyanarayana, part-time chairman of UIDAI and advisor to Andhra Pradesh government said while speaking on e-Governance agenda for 2018-19, that it is important to move from e-governance to digital governance and it should become a national movement. “The year 2018-19 may be declared as the year of digital governance by the Government of India,” he said.
