CHENNAI: Vehicles will be allowed to move without paying toll if the queue is longer than 100 metres from the toll booth. The National Highways Authority of India (NHAI) has issued guidelines to ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres.
A yellow line at a distance of 100 meters from toll booth will be marked in each toll lane. This is to inculcate further sense of accountability in toll plaza operators, the NHAI said in a statement.
Waiting time at toll plazas also should not be more than 10 seconds even during peak hours. The NHAI, said it has transitioned to 100 per cent cashless tolling from mid-February 2021.
The overall FasTag penetration in NHAI toll plazas has reached 96 per cent, with many having 99 per cent penetration.
The NHAI said as social distancing has become the new norm, commuters are increasingly looking at FasTag as a toll payment option as it nullifies the chances of any human contact between the drivers and the toll operators.
The constant growth and adoption of FasTag by the highway users is encouraging and has helped in bringing more efficiency in toll operations, it added.
"It has been emphasised to have a new design, and construct the upcoming toll plazas as per traffic projections for the next 10 years to have an efficient toll collection system," it said.
