Bengaluru: Bescom will add 15 additional lines within two months to the already existing 30 lines of 1912 helpline to attend to power related problems, said Energy Minister D.K. Shivakumar, here on Friday.
In addition, 12 new mobile telephone numbers will also be made available to file complaints of power outages during the coming monsoon season. East, West, North and South circles will each have three mobile phone numbers dedicated to them. People from East circle can call 9480816108/09/10; West-94808 16111/12/13; North-94808 16114/15/16, and South 94808 16117/18/19.
The Bescom helpline received around 20,000 complaints last week when heavy downpour crippled power supply in most parts of the city. The staff attended to 11,000 complaints. The pre-monsoon showers had damaged transformers, electricity poles and other equipment, causing a big loss to the department. The damage is still being calculated.
“A large number of citizens had complained to him about power outage in their areas and their inability to connect to the helpline. The additional lines to 1912 and the new mobile phone numbers will help Bengalureans file complaints easily. All steps are being taken to provide power to consumers without disruption,” he said.
