Tirupati: TTD executive officer Jawahar Reddy on Thursday advised the entity's IT wing to extend the newly developed accommodation management system (AMS) App facility to the Srivani trust donors and also to devotees carrying recommendation letters from higher authorities.
This, he said, will enable them to have easy allotment of rooms.
Addressing the IT officials along with additional EO Dharma Reddy in Tirupati on Thursday, the EO noted that the AMS app is useful. He said officials must ensure allotment of accommodation in Tirumala without any delay.
TTD had decentralized the registration of accommodation last month so as to reduce the waiting period for pilgrims. Officials must use the app for the benefit of pilgrims coming with VIP recommendation letters and SRIVANI trust donors, he said.
The EO said the new registration counters at Tirumala including GNC Tollgate, Balaji Bus Stand, Kausthubham Rest House, Rambagicha Rest House, MBC, and CRO would serve the purpose.
Devotees who booked accommodation online through advance reservation should scan their slips at Alipiri toll gate, Alipiri footpath and Srivari Mettu footpath routes.
Devotees reaching Tirumala by road will get an SMS in their registered mobile number in 30 minutes along with the name of the sub-enquiry office, where they should go and get their accommodation. Those trekking Alipiri footpath will get the same in three hours and Srivari Mettu in one hour.
The devotee directly goes to the sub-enquiry office where, by showing the SMS, he/she will be allotted the room.
In the current booking, the devotee gets an SMS in his registered mobile number along with the name of the sub-enquiry office where the accommodation is allotted to him
.The EO reviewed the Complaint Tracking System app developed by the IT wing to address the maintenance and other problems in the rooms without any delay. An exclusive mobile number has also been allotted for pilgrims to raise such complaints.
As soon as the complaint is received, officials would address the problem without further delay, the ED said....