BENGALURU: Ramesh Jethwani, a senior citizen residing in Frazer town, was heartbroken as all his efforts to save a friend, who had a heart attack, went in vain as the ambulance arrived after nearly 50 minutes.
“Mansukhani had come to the city with his grandson and son, for a treatment for his grandson. He himself was healthy and fit, hence it was shocking to actually see him in the mortuary,” Ramesh said.
Ramesh and Mansukhani's relatives tried to call the ambulance, but in vain. “At first call, I was put on hold for 25 minutes. As an emergency service provider who does that?" he quipped.
Even after the second call was answered the ambulance took close to 45-50 minutes to reach the location. "I was so helpless looking at his situation," he added.
Sadly, they lost Mansukhani at 2 pm on Wednesday afternoon, as after calling a nearby doctor who even tried to resuscitate him, declared him dead. "If only the ambulance had arrived on time we might have been able to take him to the doctor within the golden hour," he said. It was only after the relatives had called a private ambulance, it arrived, but it was too late. "They came when the body was being taken to another ambulance," he informed.
When Deccan Chronicle tried to reach out to the EMRI ambulance service, the calls went unanswered. According to a source, this kind of delay does not happen and within the city limits, ambulances reach within 10-15 minutes....