Hyderabad: Major lapses from cab aggregator Uber have surfaced after the 25-year-old victim attempted to file a complaint with the police. It is said that Uber delayed in responding to her.
The victim in her latest Facebook post has highlighted many flaws in the app that make it impossible to independently file a complaint without Uber’s help.
She stated that the driver was addressed in the app with a single alphabet called ‘B’ which made it difficult for her to lodge a formal complaint. They confirmed that their team is currently rectifying all profiled drivers who have single alphabet as first name.
When the trip ends, only the rider’s name and the route are left on the app. This makes filing cases or tracking cars difficult. There is no information left regarding the vehicle number or driver’s contact details. In this case, the 25 year old was left with no option but to wait for Uber’s response.
“Earlier SMS alerts used to be sent allowing us to have a copy,” her post noted. Uber has stopped this.
She noted that since she ended the trip, the route followed by the cab was deleted by Uber from its database, making it hard for the police to know the exact route.
The Cyberabad police is tightening its grip on Uber on these lapses. “These instances are common.
“A few weeks back we had a driver taking a passenger through a wrong route,” added Vishwaprasad, DCP.
Uber did not responded on the flaws. However, it stated, “This is a regrettable incident. We will continue to support officials in their investigation.”
