Hyderabad: The Karimnagar District Consumer Disputes Redressal Forum has ordered DTDC Courier and Cargo to pay a compensation of Rs 10,000 for not delivering parcel containing a rakhi.
Ms K. Malaiaka, 14, daughter of Mr K. Sampat Reddy, a resident of Kapuwada in Karimnagar, had filed a complaint against the DTDC units in Mukarampura in Karimnagar and Bengaluru and sought Rs 50,000 compensation for mental agony.
On Rakhi Poornima, she had sent a rakhi to her brother K. Akshay Reddy, studying in Jalandhar, Punjab, through DTDC, which had assured that it would reach on the day of the festival. She had paid Rs 50 towards charges. The rakhi didn’t reach her brother.
“When the complainant approached DTDC Karimnagar, they behaved rudely and due to their attitude the complainant’s family was put through agony,” said a source. DTDC admitted to non-delivery of the consignment at Jalandhar. The company said the reason was incomplete address on the package. It also said the addressee did not answer his phone.
The forum observed, “If the cover had an incomplete address, DTDC ought to have returned it at the time of taking the consignment for the correct address. At this stage, the courier company escaping from their liability by stating that the cover contained an incomplete address is unjust.”
“Due to non-delivery of the cover which contained a rakhi by the opposite party, made the complainant, his son and daughter suffered mentally on the occasion of Rakhi Poornima. Therefore, we are of the considered opinion that the opposite party is liable to compensate for their negligence towards the complainant,” the forum said. The forum also granted Rs 1,000 towards costs apart from the compensation of Rs10,000.
