Hyderabad: Bank customers are facing problems in withdrawing money from banks and ATMs. Only 40 percent of the ATMs are functioning after the WannaCry issue, and the recent RBI circular to bankers has dried up 85 percent of ATMs in the city.
The secretary of the All India Bank Employees Association (AP & TS), B. Seetha Rambabu, said the circular was internal and the RBI did not upload it on its portal.
“As per the circular, banks should not fill cash in ATMs till they upgrade software to avoid malware like WannaCry. Issues between ATM agencies and banks, the cash crisis and malware scare led to the drying up of 85 percent of ATMs in the city,” he said.
V. Suguna, a homemaker from Kondapur, said that no bank was providing sufficient currency. “I have an account in SBI and my husband has accounts in Axis Bank and ICICI Bank. My two children are having accounts in other banks. We are unable to withdraw even Rs 10,000 from banks or ATMs. Whenever we visit the bank, they say ‘No Cash’. How long we have to wait for withdrawing cash? ATMs have become puppets in air conditioned rooms,” she said.
Mr Kailash Agarwal, a general store owner from Amberpet said that it was horrible for small businesses. “We need cash. When we go to wholesalers they demand cash and customers demand card payments. Banks are not allowing us to withdraw even the settled amount from POS machines. Our cash is blocked with banks,” he said.
