Kochi: The Kerala State Road Transport Corporation (KSRTC) management has warned of strict action against staff based on passenger complaints like buses not halting at designated stops.
"A minority section among employees still acts against interest of the corporation which is striving hard to stay afloat. We've received many complaints from passengers during the Onam season. Any fault from the side of the staff that results in passenger inconvenience will now be viewed seriously and stringent action taken against them," KSRTC Managing Director M.P. Dinesh said.
In fact, the corporation has started taking action in complaints of buses not halting at designated bus stops.
One of the complaints was that the driver of a limited stop service from Thiruvananthapuram to Moolamattom didn't stop at Vayakkal near Kottarakkara despite the request of a group of passengers at 8.30 am on September 14.
There were vacant seats in the bus and the stop there was allowed for LSFP services. However, the driver ignored the passengers waiting to board the bus and didn't stop.
"A probe has been initiated into the incident and the necessary direction has been handed over to the Executive Director (Vigilance). Action will be taken against the driver if he is found at fault," Mr Dinesh said.
Another complaint was that two buses didn't stop despite a senior KSRTC official in plain cloth requesting to stop at Vedivechankovil in Thiruvananthapuram on September 16. The drivers are facing probe.
