Chennai: Car dealer asked to pay client Rs 2.7 lakh for not issuing documents
Chennai: District Consumer Disputes Redressal Forum, Chennai (North), has directed a dealer selling used car to pay a compensation of Rs 2.69 lakh to a person for not issuing RC book and other documents relating to the car sold to him two years ago.
In the petition, V.R. Kanniappan of Arumbakkam, submitted that he approached Hello Cars, Kolathur, to purchase a used car. Muthukrishnan in the agency made necessary arrangements. Kanniappan decided to purchase Hyundai Elantra (model 2006) car. Following negotiation, the car price was fixed at Rs 1,80,000 including commission.
Kanniappan paid an advance of Rs 1,54,000. Muthukrishnan agreed to collect remaining Rs 30,000 after issuance of RC book, TO Form and others documents in three days.
On January 11, 2016, Kanniappan went to the dealer to clear the balance amount. When he demanded documents relating to the car, the staff informed him that they had not received them from the owner of the vehicle. Even during delivery of the vehicle, the agency had not issued him the documents. Under the circumstances Kanniappan kept car idle in his premise and unable to use the vehicle.
Kanniappan said whenever he visited the dealer, Muthukrishnan used to disappear from the office. Stating that he suffered mental agony and physical strain due to negligence of the car dealer, he sought a compensation of Rs 15 lakh from the dealer for causing him mental agony. The dealer did not appear before the Forum.
The bench comprising president K. Lakshmikantham and member D. Babu Varadharajan said that the dealer committed negligence in service. Hence, the forum directed agency to take back the car from the complainant and to pay Rs 1.54 lakh and a compensation of Rs 1.05 lakh.
