Bengaluru: Though BMTC has been promising to provide its passengers with modern bus tracking services and user friendly measures, but they have so far remained on paper.
It recently launched a new website, in place of outdated and slow version, but even the new version doesn't have the bus real-time tracking option.
"Passengers want real-time data routes, stoppages, approximate time and arrivals which will be very helpful for them. The BMTC should look into it and provide this facility," said Arun Kumar K.L., a regular bus commuter.
Passengers also complain that BMTC app is not user-friendly. They are plagued with technical glitches and provide erroneous information on many buses.
BMTC officials claim that the delay was because the Trimax IT Infrastructure, which implemented the ITS, is undergoing corporate insolvency resolution process.
According to BMTC official, "The new app is only on a trial basis and the tests are going on. We’re planning to provide real-time data of buses on the website with the help of Intelligent Transport System. Soon it will reflect on the website and commuters can use it.”
The BMTC had also announced that it would be installing digital screens at bus stations as part of its passenger information system (PIS), but it is being held up because of a dispute with BBMP.
