Hyderabad: Uber and Ola managements are saying that they are black listing rash drivers and those who are misbehaving with customers.
As per the statistics, an average number of 500 drivers are being black listed per day in GHMC limits. Spokesperson of Uber cabs said that they blacklist drivers as well as customers.
“Whenever customers complaints against drivers, we withdrew his services from our App till he visits our office. Once we get an explanation from the driver, we release him from the blacklist. If the allegations prove against a driver, he will be in blacklist from 15 days to one month. In cases of physical harm to drivers with criminal intention, frauds during payments and regularly cancels cabs after booking, we put such customers in blacklist,” the spokesperson said.
President of Telangana State Cab and Bus Operators’ Association Mr. Syed Nizamuddin said that complaint against a driver is an opportunity to Uber and Ola cab managements to put him in blacklist.
“About 73,000 cabs in GHMC limits are with either Uber or Ola of which the cab managements use only 50,000 as per the demand. The remaining 23,000 will always be in reserve of which majority of cabs are belonging to blacklisted drivers. To avoid demand of trips from drivers against actual number of trips, the cab managements take advantage of complaints from customers to put drivers in blacklist/reserve. During summer and heat waves, cab managements are insisting surge charges apart from the actual fare charges .” between 12pm and 4pm. Few customers, who are not having idea about the surge charges, are arguing with drivers and making complaints,” he said.
